The 11th International Conference on Business, Economy, Management and Social Studies Towards Sustainable Economy (11th BEMSS) was held successfully on 22 April 2025. Organized by Research Synergy Foundation (RSF), this conference was held Virtual through the online platform.
This conference explore the intersection of basic principles with contemporary issues of Business, Economy, Management and Social Studies. This conference seeks to foster interdisciplinary dialogue and collaboration among scholars, researchers, practitioners, and policymakers to address the challenges and opportunities with field of study ofManagement Science, Risk Management, International Business, Education, and many more.
The conference has successfully gathered speakers, participants, scientific reviewer, session chair, and attendees from more than 8+ countries around the globe, such as Indonesia, Malaysia, Taiwan, Pakistan, Philippines, Bangladesh, India, Oman, and many more.
In the session. With the list of presenters and research titles:
Paper ID: BMS25138
Presenter: Ronald A. Gonzales
Title: Enhancing Client Satisfaction: Utilizing Feedback for Ongoing Improvement Strategies
Discussion:
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Michael Gibaga:
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How does actively responding to feedback enhance long-term client trust and loyalty?
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tedy ardiansyah:
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Please explain how many variables the research instrument is taken from and what is the basis for the theoretical construct?
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Loo Yew Liang:
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Responding to the feedbacks from the clients promptly, does it means solving the problem faced by clients?
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Asad Zainul Abidin:
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Which service quality dimension (e.g., enrollment procedures, document requests, LMS support) do you believe needs the most urgent intervention, and why?
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Dr. Rechelle Sabalza:
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How can feedback loops be structured to ensure continuous improvement rather than one-time fixes?
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tedy ardiansyah:
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What is the basis for CCC prioritizing client satisfaction as the key to public service and good governance?
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Paper ID: BMS25134
Presenter: Bryant Bennet Atencia
Title: A Phenomenological Study on the Lived Experience of Selected International English as Second Language (ESL) Educators in Attending English-Themed Webinars
Discussion:
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Usman Mohammed:
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How international students perceive and navigate the challenges of language learning in a new cultural context?
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What role do social interactions, relationship, and support networks play in shaping their language learning experience?
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Asad Zainul Abidin:
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Could you elaborate on how you selected the seven participants from different countries? Was there a specific criterion?
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You mentioned technical difficulties and cultural barriers, how did participants overcome these challenges most effectively?
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Dr. Rechelle Sabalza:
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What made you choose a phenomenological approach for this study, and were there any particular challenges in capturing the “lived experience” of your participants?
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Jason Piamonte:
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What are the key themes and insights emerged from the lived experiences of selected international ESL educators who attended English-themed webinars, as uncovered in the phenomenological study?
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Carmina Kaye Gado:
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What can webinar organizers do to better support international ESL educators?
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Paper ID: BMS25141
Presenter: Kogila Muthu Samy
Title: Transforming Education Through Digital Storytelling: A Study of Pedagogical Strategies, Narrative Techniques, and Instructional Media Integration
Discussion:
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Maurits Sipayung:
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What do you think about the topics that are worthy of being developed for DST, what are the possible strategies for the fields of Natural Sciences and Mathematics?
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Voltaire B. Torrion:
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What are the limitation of the research study? What strategic recommendation can you suggest to secondary schools to foster students higher learning about business and financial literacy through DST?
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Michael Gibaga:
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Does digital storytelling improve long-term knowledge retention compared to conventional methods?
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Paper ID: BMS25142
Presenter: Kogila Muthu Samy
Title: Enhancing Engagement and Learning in Computer Architecture through AI, AR, and Gamification: An Empirical Study with Polytechnic Students
Discussion:
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Ummu Ajirah:
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How did the integration of AI, AR, and gamification specifically impact student motivation and learning outcomes in computer architecture compared to traditional teaching methods?
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RIAZ UDDIN:
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How do businesses ensure data privacy and compliance when using AI?
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Will AI reduce job opportunities for business graduates, or create new ones?
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Dr. Gina G. Jocson:
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How can this study's strategy be applied in remotely located educational institutions where challenges in internet connectivity and other gaps related to digitized education are present?
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Usman Mohammed:
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How can these technologies be used to support different learning style and abilities?
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Paper ID: BMS25135
Presenter: Ummu Ajirah Abdul Rauf
Title: From Risk to Revenue: A Technology-Driven Enterprise Risk Management (ERM) Model for Financial Sustainability in Higher Education
Discussion:
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Kausar Bibi:
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What are the key differences between strategic risk and operational risk?
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Usman Mohammed:
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How can data analytics and digital tools support risk identification, assessment, and mitigation in higher education?
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What are the benefits and challenges of implementing technology-driven ERM model in higher education?
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Dr. Gina G. Jocson:
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What is the significant importance of your study to those who might opt for financial remedy in the privately run tertiary educational institution?
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Asad Zainul Abidin:
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What role do you think external factors (e.g., government funding changes, regulatory updates) might play in influencing your model’s outcomes?
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We invite all participants to discuss or ask questions related to the material shared by the presenters in this forum.
The presenter and the audience can continue the discussion in this forum. Enjoy the discussion, and see you at the upcoming conference at https://bit.ly/RSF-UpcomingConference
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