I am excited to invite you to a discussion focused on the application of Importance Performance Analysis (IPA) to assess customer satisfaction in the context of Mass Rapid Transportation in Indonesia.
As we are all aware, the transportation sector plays a vital role in shaping a country's economic growth and improving the overall quality of life for its citizens. In Indonesia, the Mass Rapid Transportation system has witnessed significant developments over the years, aiming to provide efficient, safe, and comfortable travel options for the urban population. However, ensuring high customer satisfaction is crucial for the success and sustainability of such transportation systems.
The government provides mass transportation solutions in the form of Mass Rapid Transportation, hoping to unravel congestion and become safe and comfortable transportation for society. What is the level of customer satisfaction through measurements of customer expectation and reality?
Find out more: https://journals.researchsynergypress.com/index.php/ijmesh/article/view/138
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